Return Policy

At St. Venus Holistics, we strive to ensure your satisfaction with our products. Please note the following terms for returns:

Return Eligibility: Eligible items must be returned within 10 days of receipt. Items must be in their original condition and packaging to qualify for a return.

Condition of Items: Items must be returned in their original condition, unused, and with all original packaging and tags intact.

Return Shipping Costs: The purchaser is responsible for all return shipping costs. We strongly recommend using a shipping service that provides tracking information, as St. Venus Holistics is not responsible for items lost or stolen in transit.

Refunds: Refunds for eligible returns will be issued as store credit only. No refunds will be issued in the form of credit card, cash, or cash equivalent.

Return Process

To initiate a return, please contact our Customer Service team at info@stvenus.com with your order number and reason for return.

Return Address: Our Customer Service team will provide you with the return address and any additional instructions upon initiating the return.

Refund Policy

Store Credit: All approved returns will be issued in the form of store credit. No cash or cash equivalents (such as credit card refunds) will be provided.

Processing Time: Once we receive your returned item and it is inspected, we will process your store credit within 7-10 business days. You will receive an email notification once your store credit has been issued.

Non-Returnable Items

Personalized Products: Custom-curated items, including personalized healing crystal kits, are non-returnable and non-refundable unless they arrive damaged or defective.

Used Items: Items that have been used, altered, or damaged after receipt are not eligible for return.

Sale Items: Sale items are final sale and not eligible for return or exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team at info@stvenus.com within 7 days of receipt. Provide your order number and a description of the issue along with photos of the damaged or defective product. We will work with you to resolve the issue promptly.

For any questions or concerns regarding returns, please contact us at: info@stvenus.com

By making a purchase from St. Venus, you acknowledge that you have read, understood, and agree to this return policy.